Return & Refund Policy
Last Updated: June 19, 2025
At Elevatedwardrobe, customer satisfaction is our priority. We want you to feel confident when shopping with us, and we understand that there may be occasions when a purchase does not meet your expectations. This Return & Refund Policy explains the eligibility requirements, return procedures, refund timelines, and other important information related to returning products purchased through our website.
We encourage customers to read this policy carefully before requesting a return. Our goal is to make the return process straightforward, transparent, and fair while ensuring that returned merchandise can be inspected and processed efficiently. By placing an order through our website, you acknowledge that you have reviewed and accepted the terms outlined in this policy.
1. Return Eligibility
We gladly accept returns for eligible items within 30 calendar days from the date your order is successfully delivered.
To qualify for a return, items must meet all of the following conditions:
- Returned within 30 days of delivery.
- Unused, unworn, and unwashed.
- Free from stains, odors, damage, or excessive wear.
- Returned with all original tags, labels, accessories, and packaging whenever possible.
- Not altered or modified after delivery.
Returned merchandise that does not satisfy these requirements may not qualify for a refund. We reserve the right to inspect all returned items before approving any refund request.
2. Non-Returnable Items
Although we strive to provide flexible return options, certain products cannot be accepted for return due to hygiene, safety, customization, or product condition.
Examples of items that are generally not eligible include:
- Products showing obvious signs of wear or use.
- Items damaged after delivery due to customer handling.
- Products missing significant components or accessories.
- Items returned without sufficient protective packaging resulting in additional damage.
- Gift cards, promotional items, or complimentary products when applicable.
- Final sale or clearance items clearly identified as non-returnable at the time of purchase.
If you are uncertain whether your purchase qualifies for a return, we recommend contacting us before sending the item back.
3. How to Request a Return
To begin the return process, please contact us within the 30-day return period and provide your order number along with a brief explanation of your request. Including photographs when reporting damaged or incorrect merchandise may help us review your request more efficiently.
Once your request has been reviewed, you will receive instructions explaining how to return your item. Please wait until return instructions have been provided before shipping your package.
Customers are responsible for ensuring returned packages are securely packed to minimize the risk of damage during transit.
4. Inspection of Returned Items
Every returned package is inspected after arrival to verify that it meets the eligibility requirements described in this policy. During the inspection process, we evaluate the overall condition of the product, confirm the returned contents, and verify that the merchandise corresponds with the original order.
Most inspections are completed promptly after the return has been received. If additional information is required to complete the review, we may contact you using the email address associated with your order.
Inspection is an important step that helps ensure consistent handling of all return requests while protecting both our customers and our business from shipping errors or fraudulent activity.
5. Refund Policy
Once your returned item has been received and approved following inspection, your refund will be issued to your original payment method.
Approved refunds are processed within 10 business days. Depending on your financial institution or payment provider, the refunded amount may require additional processing time before appearing on your account statement.
| Refund Information | Details |
|---|---|
| Return Window | 30 Calendar Days |
| Refund Processing Time | Within 10 Business Days After Approval |
| Restocking Fee | None |
| Refund Method | Original Payment Method |
We do not charge any restocking fees for eligible approved returns.
6. Exchanges
We do not guarantee direct exchanges because product availability may change over time. If you wish to receive a different size, style, or color, you may return your eligible item following this policy and place a new order separately once your return request has been approved.
This process helps ensure that inventory remains accurate while allowing customers to purchase currently available products without unnecessary delays.
7. Incorrect, Damaged, or Defective Items
We carefully inspect every order before shipment. However, if you receive an incorrect item or a product that appears damaged or defective upon arrival, please notify us as soon as reasonably possible.
When contacting us regarding a shipping issue, including photographs of the product and packaging may help us evaluate the situation more efficiently. Once the issue has been reviewed, we will work with you to determine an appropriate resolution based on the circumstances.
8. Late or Missing Refunds
If your refund has been approved but you have not yet received the funds, we recommend first checking your bank account or payment method for pending transactions. Processing times vary between financial institutions and payment providers.
If sufficient time has passed and the refund still does not appear, please contact us with your order information so we can verify the refund status and provide additional assistance if necessary.
9. Return Shipping
Customers should ensure that returned merchandise is packaged securely before shipment. We recommend using appropriate protective materials and obtaining shipment tracking whenever available to help monitor the return during transit.
Until a returned package is successfully delivered to the designated return facility, responsibility for the shipment remains with the shipping carrier and the sender.
10. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our business operations, customer service procedures, or product offerings. Any revisions become effective immediately upon publication on our website.
We encourage customers to review this page periodically before making a purchase or submitting a return request. Continued use of our website following any policy updates constitutes acceptance of the revised terms.